Business communication. Test IMEI

Task 1.
Item 1. Business communication based on knowledge:
1. Sociology;
2. Psychology;
3. Management;
4. Logic;
5. All the above disciplines.
Question 2. The verbal means of communication include:
1. speaking;
2. The written word
3. The oral and written language;
4. The tone of voice;
5. literacy.
Question 3. Which of the following means of communication are non-verbal?
1. gestures;
2. posture;
3. mimicry;
4. The expression on his face;
5. All the above.
Question 4. In the process of communication messages for the perception of a partner should be ....
1. Assessment of the message;
2. The interpretation of the message;
3. The feedback;
4. selection and understanding of the meaning;
5. Send the message.
Question 5. The key phase of communication - it is ....
1. perception;
2. The choice of channel message;
3. The forecast available to the interlocutor karti¬ny world and the desire to maximize closer to her our message;
4. The choice of words and grammar;
5. feedback.
Task 2.
Question 1. laws of managerial communication AY Panasyuk It includes:
1. agreement (disagreement) with the position of the head of a slave;
2. emotional (positive or negative) attitude to the head;
3. Officials subordination;
4. The combination of formal and informal communication;
5. The combination of oral and written methods of information exchange.
Question 2. Conduct a conversation in line with expressed personal interest interlocutor refers to the psychological disposition to receive achieving a companion:
1. "proper name";
2. "Mirror relationships";
3. "patient listener";
4. "Golden words";
5. "Life."
Recommendations "to be attentive to the interlocutor," "Do not interrupt the interlocutor, always do¬slushivat to the end!" Refers to the psychological disposition to receive achieving a companion:
1. "proper name";
2. "Mirror relationships";
3. "patient listener";
4. "Golden words";
5. "Life."